Kline Boudreau: Sorry, you're muted.

YuJa Marketing: Thank you very much. Good afternoon, everyone. Looks like it's about 93 people. I think we're, we're ready to start. Thank you, everyone, for joining us today for our Title II webinar. Our goal is to share practical information, know-how, that we have Come across during our normal daily interactions with our partners, clients, and industry experts. My name is Arthur. I am a former accessibility consultant in the investor relations sector, and I'm joined here today by my colleague and friend. Kline Boudreau, someone I have come to deeply respect and rely upon to help me and my team, the intricacies of accessibility legislation. Now. Now, we know that ADA Title II runway has been extended for organizations, and Some of our listeners belong to. And, today, on August 20th, we are about 8 months and 6 days Until the rules go in effect. So we wanted to spend some time to build out what the 8-month timeline might look like for your organization. And, we will be hosting, follow-up sessions for this webinar at, key dates. At 6-month mark, perhaps at a 4-month mark, and even at a 2-month mark. To see if there's a demand for this type of content. Each session will have its own information pertinent to that specific timescale. Now, without further ado, Kline. Welcome. Can you please tell us a little bit about yourself? And your superpower here at YuJa.

Kline Boudreau: All right, well, I don't really have any superpowers, so I'll just get that off the table, but I… here at, YuJa, I've been here for just over 9 years now. I initially started with the company When we were primarily just a video accessibility platform, you know, prior to things expanding, and I worked in customer success and implementations. Since that point, you know, still heavily involved in implementations, as well as… working on the product and quality assurance side, which has a lot to do with the products that we're gonna delve into today for both Panorama and Eagle Ground.

YuJa Marketing: Thank you, Kline. A lot of folks on this call are… well, they're sitting on a deadline, and they have a stack of articles and accessibility-specific jargon that they… They don't know what we need to do with this. So, in plain terms, what is a large institution actually required to do under Title II right now?

Kline Boudreau: Yeah, so, you know, broadly, the Title II, guideline specifies that colleges and universities have to make all digital access… digital files, which includes documents, HTML pages. websites and videos, accessible for students and learners that require accommodation. you know, it is broad, which I think sort of… makes people feel a little bit overwhelmed, because, you know, they have… because of all the digital assets that are on a given university's profile. So, over the course of today, we're gonna show you… How our tools can kind of measure your exposure, what we scan for, and then we'll provide the right starting points of how to prioritize the remediation part of it.

YuJa Marketing: I see. If we were to just take one single institution, what actually happens if an institution misses this deadline? Is it a lawsuit risk, or a funding risk, or a compliance-driven process, or is it something else entirely?

Kline Boudreau: Yeah, so it sort of delves in the area that, you know, I'm not an expert in. You know, we're not here as legal experts, we're here as… you know, experts on the digital accessibility tools, that YuJa supports. But with that said, you know, after the deadline in April of 2027, it's not like, after midnight, you know, every institution that has documents or files with accessibility flaws is subject to a lawsuit. What it does mean, though, is the risk of exposure is opened, and In my experience with things like these. Again, it doesn't translate directly to a lawsuit, but it does translate, if there's concerns, it does translate to formulating a plan. And through, again, Panorama and Equal Ground, we'll get into the reporting dashboards, tools available, and options for bulk remediation to set in motion those plans.

YuJa Marketing: I see. So with 8 months on the clock, let's say someone's just been handed this responsibility and really doesn't know where to start. With timelines this tight, and potentially hundreds of thousands of documents to review. I'd personally assume that they would need an extensive audit, before any kind of organizational exposure, before they could commit to anything practical, so… What would you say is the first thing they should do, and is there a fast way to get a real read on how big the problem actually is in that specific situation, without having to spend 6 months auditing, just eating up half the runway?

Kline Boudreau: Yeah, so, you know, I'll preface that topic and question by, you know, going back to my own college days, which I won't say when, it was a while ago now, but one of the courses I took was, you know, big data, and The main concept around that course was the fact that large data sets don't necessarily translate to understanding, and I think that is very true when it comes to this Title II deadline. When you think about a campus's LMS, It's huge. I mean, there's… the pages are in the thousands, or if not millions, and it's natural for a lot of folks either in attendance today, I'm assuming, or just designers in general that adopt Panorama, they get overwhelmed, because they immediately think. Oh, I have to go through each one of my course pages like a forensic accountant, to find documents, find pages, and then interpret. what accessibility, requirements are missing. So… you know, the good thing about Panorama, to address your question of just where to start, I'll share my screen, real quick, and I want to make sure I share the right one. There we go. You know, we have put a lot of work into not only the reporting, the scanning, and again, going back to the big data, but making that data understandable, and ensuring that all of the reporting dashboards give folks like the one, the ones in attendance today, a clear path of where to go and what to do. So, the very first page that I'm showing right now is the LMS report. We've added a lot of AI components. to… Not only scan the learning management system and all the files within it, but also paint a picture of where their exposure is. They can see which courses are doing very well versus which courses are not doing very well. The types of files that are having consistent, numbers of issues. So it's not just, hey, here's your score, here's all these million files, go fix them. We're giving you trends and insights. And then… within the dashboard as well, we give you tools that you can use and leverage to really take action. So, I think another sort of trend that I see in the implementation phase when people sign on to Panorama they… there's a lot of stress with the idea of having to go into, you know, Canvas, for instance, I'll just use as my example. Look through every single one of the pages within a course, one of the… every single module, every single course files list, and, you know. that's a daunting task. So, within Panorama, we not only rate all of the courses that we're scanning. But we allow, administrators and faculty to jump into the course reports, and then have a really hyper-focused table, with all the files and pages that we're finding that they can use, to look at, and then ultimately remediate, without spending too much time navigating the LMS.

YuJa Marketing: I see. I wanted to point out something that I've noticed. So this specific dashboard, the demo dashboard, has a few hundred files. I have seen hundreds of thousands of files on dashboards, and researching for this webinar, I really came across a very, unsettling, a situation, potential situation where, for example, if I am… if I'm a dean, or, say, of course, even a… say a dean, and I have several… hundreds of, course creators, you know, professors, instructional designers, creating content every single day. They're not experts in accessibility. Yeah. And, and they, they are increasing, Exposure points for my, say, my school, my faculty. exponentially, every single day, and I could see how I could become overwhelmed when this number reaches from, say, 225 files into half a million files.

Kline Boudreau: Yeah.

YuJa Marketing: And, suddenly, things look like Panorama. Really show their worth. Once the count reaches astronomical amounts, which is very common for, you know, decently sized higher learning institutions. What would you say would be, Like, I've seen 200,000. I don't know what… how high has your number went up?

Kline Boudreau: Yeah, so, like, there's a lot of people probably looking at my screen and thinking, oh, client, it must be nice, you only have 300 files to worry about, you know, I have, 3 million. Yeah, we've… we've seen… We've seen campuses, with, cards that go that high, $3, $5 million, and it, again, it… when you look at it, there's, an initial shock value. But with that said, to kind of address, I think, the heart of the question when it comes to Handling, the remediations and just the handling of all those, pages and files, in a way that's scalable. remediation looks different, you know, for every campus. You know, we've seen campuses where the faculty, or at least a group of faculty, really takes accessibility seriously, and they take an active part in the remediation of their own files and courses. But I've also been on implementation calls where They say. you know, the designers or the distance learning staff says, it's all on us, and we don't really have the buy-in yet from faculty, which is understandable as well. Faculty's job is to ultimately teach, grade, and learning A really new concept, around digital accessibility is not… it's not always, received well. So… To answer your question. When it comes to really large instances and overwhelming… number of remediations that need to be made, we've built in a lot of, bulk action tools. So, the most notable one is being pilot, is autopilot. So, if… There's those of you that are on the call, that are… using Panorama, and you haven't heard of Autopilot yet, or maybe you've seen just kind of cursory demos of Autopilot, I would highly encourage you to reach out to your account manager to discuss it more, because What it allows you to do, as an administrator is run a bulk remediation on a per-course basis. So, you know, if this particular course came up as a really low score, and it's weighing down the, the overall mean of my institution's accessibility report. Again, without having to do a ton of auditing or spending hours and hours of your time looking at all the files, within the course, you can just come to our dashboard. Select the course. We'll give you an audit of everything that we're seeing from files, to issues on those files. But then we allow you to just do a run in bulk remediation across all the issues that we're seeing. So, we're not just saying, hey, here's the report of everything that's wrong, we're giving you scalable actions to go in and fix those things.

YuJa Marketing: I see. Well, in my past life doing accessibility consulting, most of my clients really didn't discover they had an accessibility gap until something like an ADA demand letter landed on their desk. And by then, they're reaching… For solutions that are planning proactively. So, what does a realistic month-by-month plan look like across the 8 months we've got, just so that people can leave with something they can actually put into motion next Monday.

Kline Boudreau: Yeah, so, I'll go back again to prioritizing, prioritization of data. So, in addition to just, you know, the general reporting dashboards, we also… we don't treat every accessibility issue that we find the same. We group all of the issues that we find by severe, major, minor. A lot, Sarah, going to your question in the chat, you kind of hit on it, and I'll use your question as a segue. Do you have suggestions for files that aren't remediated by Panorama? Like, and I think the heart of your question is the… the trend that we see a lot, which causes a lot of stress, which is, like, scanned PDFs, or files, that aren't tagged prior to going into Panorama. A lot of those things, and I'll just switch it up right here, a lot of those things are going to be looked at as really severe and poorly rated files from an accessibility standpoint. So, one of the things that we do in the Panorama dashboard is that we not only scan everything, but we group, the issues found by severity. So, to answer your question, What I recommend in the first one to two months is to go into your issues report. look at the files that are really weighing, things down, and increasing your exposure, and then starting with those. And then, after months 1 and 2, as you get into months three and four, you can go on to some of the more items, major. And then after all the severe and then major items are addressed. These… the minor list is a little bit more of what I call the extra credit. They're… It's kind of a culmination of accessibility issues that are defined by WCAG, but a lot of the stuff as well is just kind of best practice, like reading order, like table captions. So the extra credit things that you can just look at once the severe items are addressed.

YuJa Marketing: Okay. Well, to summarize your point, I… I guess if you're trying to figure out where to start, try to… understand the nature of the documents you have. For example, if you are in a predominantly mathematics department, a lot of the documents that you have may be handwritten documents from many, many years ago. Because we didn't have access to things like latex or any kind of formula creation. Even in my days at the university, taking math courses, even programming, a lot of the content was Handwritten, even economics, it would be handwritten right there in the lecture hall, and just uploaded for students to review after, and that content is absolutely inaccessible to anyone with a vision restriction. To, anyone who's using a screen reader. Even to anyone who has, perhaps, dyslexia, where we can't understand handwriting properly. So, I would start with these very high-risk situations, a tranche of documents that is… has not been OCR'd, which is optical character recognition. So I would start by making sure these documents are Process first. And, and once that is done, we could pick up less severe issues across other documents. For example. imagination, creating a table of contents for certain documents. And, moving on to even, creating proper transcripts for lectures. So that they're able to be navigated properly, and eventually moving into the minor things that you could fix. Give or there. Now, when I had these conversations with clients in the past, and I'm looking at the questions I see as well from the chat. their first, and I would lay out the situation in their specific use case. Their first instinct would be to start feeling a little overwhelmed Right about this point. So, as a consultant, I would really start talking about scope, and scope management, and just in really plain terms. We have touched briefly on this, but if you could elaborate more, perhaps, on certain things. For example. does this reach something like, just the course director's PDF documents, like we just discussed? Or does it also cover a tool that a department has purchased that they are using within their learning management system? Or is it also just really about the main website itself being accessible?

Kline Boudreau: Yeah, and I've just, I, I'm noticing my, Q&A panel light up, so I promise I will, once we get through the agenda, we'll go through and address each one of these points to the best of my ability. but to answer your, your, the direct question, and, so, I think that one of the biggest misconceptions about accessibility, is that it's only limited to the LMS, you know, D12, Canvas, Blackboard. The reality, though, is that a lot of campuses have digital assets elsewhere. They may have libraries of content in SharePoint. They have, obviously, as you mentioned, their own websites. And the list goes on and on. All of those materials are definitely fair game when it comes to the Title II deadline. So, Panorama, you know, everything that I've showed thus far. is really focused on the learning management system. Documents in the LMS, pages in the LMS, videos in the LMS. But to expand and address your question, we also have a related tool, which we call Equal Ground, and that Is designed, in mind to Consider all of the other things. in the large libraries that are outside the learning management system. Websites. CMSs, documents on websites. So, as you can kind of see right now, the foundation is really similar to Panorama. We're looking at… we're crawling across these digital assets, and then we're scoring them. And it, again, whenever we scan a website, so this is just one that we've built internally, and we've obviously been wrestling with it, because it's only at 30% accessibility. There's a lot of free tools out there that will scan your website, through just a, you know, a browser extension. Or, through the Chrome store. The difference with what we do here is that we go, you know, deep into the HTML and the JavaScript. And, like Panorama, we not only just report the things that are wrong, but we offer up options for remediation. So, I mean, I can think of a lot of free tools out there that will tell me, you know, what's wrong with my website, but it doesn't offer up a ton of insight after that. In Equal Ground, you know, it's built in combination by our engineers alongside the accessibility experts that we hire in-house. So, we're scanning things, we're looking for concerns. And then we're offering up, remediation options. So if I wanted to tighten this up. I can go in, copy the recommended code, and then plug it into my website to ultimately get up my score. The nice thing about Equal Ground as well is that it goes beyond just accessibility. If there are concerns with the overall usability of the platform, we measure all that as well, like… if certain links aren't readable, if there's elements, like I have this kind of video on loop on this page right here. If there's ever a case where it's loading slow, or some of the elements aren't loading properly at all, we're going to score that as well, because they also may not provide or pose, a hazard, as it pertains to WCAG, but it's still the general usability, of the website that's affected, by…

YuJa Marketing: Can I ask you a question? Yeah. Actually, it's eating at me. I've seen, like, I've done scans before and, prepared reports for customers. What would you say is the biggest surprise that they find when they do these scans? Because I want our listeners to come away with something they can try, to just kind of look at and try to, you know, point them towards the direction of the biggest problems that we have seen on clients' websites. What would you say is the single biggest, item that would appear on some of these reports? Maybe single… maybe three highest, errors.

Kline Boudreau: Yeah, I would say it's two-fold when it comes to equal ground. The first one is, is, the number of elements that we see scanned that don't have alternative descriptions, like, like images. I mean, it seems very straightforward to… Make sure that an image has an alternative description, but, you know, overwhelmingly, when we see these scans finished through equal ground, overwhelmingly, we see a ton of images that look attractive and look nice, but they're… they're missing descriptions to them, which makes things hard for someone that is relying on third-party tools like JAWS, Windows Narrator, etc. So that's one. The other, one is… The amount… the amount of assets they have stored in CMS libraries, like SharePoint, that… were initially created because folks assumed, you know, all those materials would be just purely internal and not available to, the public, but as a result, have a ton of accessibility gaps. So we see… we do a lot of work with scanning. various, you know, CMSs, like SharePoint, WordPress. I think we just even added an integration recently with Modern Campus. So a lot of those assets that have been Created a long time ago, stored for a long time. They have… notable accessibility gaps that the Title II deadline is going to consider and take account of when doing the audit.

YuJa Marketing: Well, you mentioned, Canvas, you mentioned D2L, WordPress. There are other… Vendors that are, you know, that our organizations that we work with normally interact with. What would you say, they should be asking their vendors before signing? Yeah. So that they don't really inherit this compliance gap.

Kline Boudreau: Yeah, so, I think… For the most part, it's pretty standard to ask a vendor for a VPAT. That's typically, you know, just the low-hanging ask. I would encourage anyone here that's in attendance to go beyond that. And what I mean is, I would ask You know, in the sales process, what a company's policy is in terms of, fixing items with really notable, accessibility gaps, you know? the learning management systems. You know, we have a lot of tools to… make all of their elements, all of their strings, accessible as much as possible, but there are certainly areas within the LMS that are very much not accessible. So, if you are in attendance today, and you're considering another vendor. for anything, I would ask what their policy is in terms of fixing, accessibility issues. Like, on our end, for instance, you know, a lot of times when we onboard a new campus in any of our products, whether that's the Lumina video platform, Panorama, Verity. There is a line item that specifies that if a client finds a notable accessibility gap, we have to resolve it within 60 to 90 days, and I would encourage everyone here to… Add the same line item in other contracts that you're negotiating.

YuJa Marketing: I was… I would… I just want to add one more thing to this. If you're looking at VPAT for your vendors, I would… I would, I would like to see VPATs that are fresh. I would not trust, ACR… VPAT ACR is the same thing. I wouldn't trust a VPAT or ACR that is older than 6 months without asking some serious questions. So, if I see a VPAT that's, say, maybe a year old, 2 years old, I would, I would scrutinize that very carefully to make sure that perhaps the new iteration of the product is still conformant to the level that I'm comfortable with. Yeah. So, to, to close, What does it actually look like at month… 8 to have gotten this under control, versus kind of still kind of feeling behind.

Kline Boudreau: So, for those of you, because I recognize a lot of names in the chat, that are active users of Panorama that I recognize. I would say for the most, everyone here, you know, I… I recognize your names from, you know, call notes from your account managers, as well as, you know, tickets that you've opened in various help desks. So, I think for the most part, I don't want to be overly general, everyone here has really been proactive, in… Leveraging Panorama to make the necessary changes. Now… for those of you that, are still really struggling, or are looking at your LMS report, and you're not necessarily, whether that's Equal Ground or Panorama, and you're not seeing that number increase as you'd hoped, or, you know. there's probably a lot of variables that I don't know about. You might not be getting buy-in from faculty or else stakeholders. I would really encourage you all to contact your account managers to come up with an approach that works to kind of expedite the remediations, and that may involve investment in the autopilot features. Or we even have Doc Assist. We have a package where you, as an admin, can make a request To remediate a file by one of our in-house accessibility experts, and then we'll do that remediation for you. So they're… they're things, that we build in to support you, and hopefully you've all felt that you're… you're not alone on an island with all this, because again. Going back to the beginning, it's a lot of data. We're producing a lot of results. It can totally be overwhelming for a person that's, you know, working with an accessibility tool for the first time. So, if you're struggling or behind. Definitely contact your account manager, and we'll find ways to mix in, certain add-ons to speed up the process.

YuJa Marketing: Next client. I see a very good logistics team question from Morgan Vickery. As a center who works across campus, departments We really need a way to contact instructors personally to support them in remediating their materials. Is there a way to see which instructors specifically are responsible for each course slash document from this dashboard?

Kline Boudreau: Yeah, so I think, you're getting at is, is there a way to tell who, overseas… a course from the LMS report. so, like, right here, if I were to filter my overall scores, and I saw, like, Astrodynamics had… was really low, I would want to know who that instructor is, and I'm… Thinking out loud here, but I believe… We either have added or are in the process of adding, instructor ID to the downloadable report here. I'm just gonna confirm that. Oh, sorry, the demo computer is gonna make it hard, let me see if I can work around. Try to sidestep windows here. Okay. Okay, we do provide an instructor ID. Now, it's coming back to me, it's jogging my memory. We're gonna replace the ID with the instructor's email shortly. I'll take your information, and I'll…

YuJa Marketing: S.

Kline Boudreau: Get you an answer offline on the timeline of when we include that detail.

YuJa Marketing: Thank you, Morgan. I see another question from you, but I will get back to you on that one. Jackie Barkson wants to ask, so, does this bulk course remediation only work in autopilot? I would assume… I'm not sure, actually, because there's a lot of material, right?

Kline Boudreau: Yeah, so, autopilot, the bulk remediation, it's, has two levels, one that runs across the entire course, another one that runs on the document itself. So, if you wanted to go a level lower, and you didn't necessarily want to run autopilot across the entire course. you can also just run autopilot on the individual document, right here as well. This one… doesn't look like it has eligible autopilot. Yeah, there we go. So right there. So, there's 10 eligible issues on this file that I can run autopilot for. We… If the… if your question, though, is, is there things in the works for just an institutional autopilot, just run… Across the entire… well, all the courses at once. It has been talked about, It's a little bit more complex, just based on the scale, though, so it's something in the queue, but I don't have a timeline on when that would be supported yet.

YuJa Marketing: Okay. So… Yep. Monica Delgadillo would like to know if, What to do if the autopilot doesn't always detect issues in all documents? Sometimes it only picks up 4 out of 20. Does this mean the remaining documents have to be manually remediated?

Kline Boudreau: Yeah, so, I may need to clarify and distill down the scenario or question a little more, but, I'll try my best to answer it. Not all issue categories are yet supported, through autopilot. So, like, in this case. It was, I'm able to remediate missing alternative descriptions, a title missing, and then the reading order. There are going to be certain issue categories that are a little bit more complex, which Autopilot doesn't yet account for. Things like, adjusting of heading levels on PDFs, that's one. Another one is… I think, table captions, for Word, it doesn't account for yet, so it's… it's evolving, it's adding… we're… the product team is quickly, and as efficiently as they possibly can. They're adding more things, to the autopilot, so that it eventually will cover, all WCAG, flags that we raise. We're about 80% there, we're just not 100% there. So, Monica, let me know if that doesn't answer your question, and you're probably… Yeah, let me know if it doesn't answer your question, and I can circle back.

YuJa Marketing: I just wanted to also add that all your questions here will have a more in-depth answer on our community website at community.eng.com, for which you will receive a link shortly after the completion of the webinar. Albert would like to know, how does it handle false positives? We currently use it in Brightspace, but there are many instances where it flags many wrong positives that, even when edited, are still flagged as issues.

Kline Boudreau: Yeah, I may have to look at the specifics so I can pull up your profile on our FreshDesk to see things that you've raised, to hone in on more specifics, but I'll say generally, one of the areas that, has been, Something in the works is color contrast, especially with PowerPoint. A lot of times, Panorama is trying to validate the appropriate foreground-to-background contrast ratio, and up until this point, it's been… difficult from, a check point of view, as well as a remediation point of view. Even though judging, an acceptable foreground-to-background contrast sounds simple. It's actually a little bit difficult behind the scenes from a digital tool like ours, point of view. So, we're working on that. I think we're better now in August than we were in July. I thought we were better in July than we were in June, so it's going to continue to improve, but… If you see false positives, a more simple way to answer your concern or question, open up a support ticket, and our team will take a look at it.

YuJa Marketing: Morgan has another question. Assuming the bulk remediation is gen AI, is there any quality control or manual review process to ensure that AI-generated content is accurate?

Kline Boudreau: Yeah, I mean, I would just fundamentally, put out the verbal, put up… I'll just state that even if, bulk autopilot is running through and making the remediations. I still would encourage, folks, both from faculty to, designers, to… to everyone, to really… still look at, the remediated files, post-remediation. If there's any concerns, just like I mentioned in the previous question, let us know. Like, if we're sending a remediation through and it's changing the formatting, that students complain about afterward. Or if we did the remediations and… something looks atypical with the remediation, definitely open up a support ticket. And then, for that reason, we also maintain a full version history. So, if I… try to find one that I've remediated. Sorry. striking out, But hopefully it's clear. If there's any point where you do your own quality control post-remediation, and something doesn't look right, we always maintain the original. So you can restore it, report it to us, send it through Doc Assist to us, and then we'll take a look at it and course correct as needed.

YuJa Marketing: Okay. Tye is asking, is Panorama looking to expand its capabilities, so remediating files like PDFs or handwritten documents? For example, Doc Access or MathPix. Now, I know we have several math processors in Panorama already. Because that's the first thing I've checked, because this is my, my area of interest as well, to see how we handle formulas.

Kline Boudreau: Okay, yeah, I… I won't sit up here and pretend that I know a ton about, dock access and math picks. I think examples there would be helpful, but in general, one of… One of the ways our math alternative formats has been able to scale is, Based on the fact that we've built it in-house, as opposed to sending it out to another third-party tool. The advantage of that is it's cost-efficient, and it allows us to course correct if it's not producing or garnering accurate results. Math, you know, similar to color contrast. math is hard, math is even more difficult. You know, it… what the tool Panorama is trying to do is it's trying to take the formula, which is just a glorified image, and then convert it to readable text. It's a complex process, you know, I wouldn't say that PamRAM is in any way… I don't want to undersell it. It's not behind industry standard. I would say it's at or above industry standard, because again, we're able to control it in-house and course correct where needed. But the industry's not perfect, and neither are we yet. So, if you're able to provide examples where we're not doing the greatest job, we'll file it and look to improve.

YuJa Marketing: Tye, looking at your next question, are you looking at making improvements to the math remediation? what is the biggest issue that… that's the biggest issue that you're struggling with right now, and I completely understand.

Kline Boudreau: Yeah, I'll just echo and piggyback on my previous response. Send us the file, and we'll take a closer look at it.

YuJa Marketing: Tara is asking, this could be a silly question, I apologize. If our institution uses YuJa, do we have Panorama?

Kline Boudreau: Yeah, not a silly question. I'll have to take a look. Again, I recognize a lot of names, but I don't recognize your name, Tara, so I can check, to see whether or not your campus is using Panorama in addition to the Lumina video platform. So we'll get back to you on that.

YuJa Marketing: Teresa Green is asking, Blackboard has the same gauge feature for its content. Do learning management systems have the ability to review entire courses across the institution and identify trends in a way I see Panorama doing?

Kline Boudreau: Okay, I may have to try to unpack that question a little bit more. Blackboard does have their own accessibility tool called Ally. I can't speak to all the functionalities of Ally, but I do know that they also have their own course reports, in addition to the icons that you're seeing, but I can't talk too much beyond that. I'm not well-versed in Ally. But if I totally miss the question, or miss the context, send another message, and I'll be happy to clarify.

YuJa Marketing: Ada Crutchfield is asking, so videos and, what files are we able to remediate? I believe this would be… which other type of files are we able to remediate? So videos…

Kline Boudreau: So the things that we're checking when it comes to video, is, missing captions. So it's threefold, I'll just list them out. it's… we'll scan a video, whether that's, one of our videos, YouTube, Vimeo, Kaltura, we also scan Panopto, and we're checking, for whether that video has captions. If it's one of our videos, you can do a direct inline remediation and then trigger a caption request on that video. If it's one of, you know, the platforms that we don't own, like YouTube or Vimeo, we don't have that same control, so we just do the reporting, the videos missing captions. Or, we even added a new check, that's optional to turn on. You can flag a video if it doesn't have human captions. But the remediations themselves on those third-party videos would be done on the other platforms.

YuJa Marketing: Chelsea Glezen would like to know, I work in disability services at my institution, and I am leading the digital accessibility initiatives on my campus. How can I get access to the institutional-wide report? Because right now, I only see the courses in which I am an instructor.

Kline Boudreau: Yeah, so that tells me, that, we're mapping you in Panorama as, just an instructor. So if we see someone has the instructor role from the learning management system, we only give them access to course reports that they oversee. So, we would need to find a way, by way of your account manager, or scheduling a call with you, to increase your role to an admin, and that will expose the administrative reports.

YuJa Marketing: Okay. Dallas Pardoe, are there any plans to make the scan and remediation results non-cumulative? I'm sorry, I missed your first question. Please make it possible to export reports by class or instructors.

Kline Boudreau: Yeah, noted, I, kind of touched on that one when I pulled up that report. I get it. The… the unique IDs aren't as helpful as an email address, so we'll look to change that here, for sure. And, I know it's been reported. I've handled that ticket before, I just… I don't know where it is on the roadmap, so I can follow up with a timeline later.

YuJa Marketing: And are there any plans to make the scan remediation results?

Kline Boudreau: I don't have an answer for that, second question by Dallas right now. We've, by design, made them cumulative. I think that works for a lot of people, it doesn't sound like it works for you, so I can check… At the very least, to see if there's a request in place to change it on a per-institution basis. So, if you didn't want the out-of-the-box, Cumulative reporting, and you wanted something different, there might be a feature on the horizon to allow you to change the logic.

YuJa Marketing: So one more… one more question from Dallas, so… One of the things that would be great for your stats reporting is if we can group the results by sub-account. This was, we could target departments that are not complying to offer remedial panorama training, which is a very good… very good, actually, question. I like it. How do you… how do you, monitor Like, say, hotspots in your accessibility reports that perhaps need to be addressed first, or certain departments, like math or science.

Kline Boudreau: Okay, I'm just gonna read it through... Okay, I just, I mean, need to clarify this one again offline, because we do do reporting, based on the subaccount level. If you're not seeing this Dallas and the ability to kind of filter by subaccount and then get revised dashboards by subaccount, we can check your scope settings and see why that's not happening. But by design, we do leave You as an administrator to filter reporting by both term, as well as by subaccount. Okay, Tara? Yeah, okay, perfect. So you do have Panorama, I could find out who your account manager is, and then, they can possibly start the conversation around Equal Round as well, if that's… if that aligns with your efforts ahead of the deadline.

YuJa Marketing: Do we have any kind of… this is from Jelena Kalderon, I believe. I'm sorry if I'm not pronouncing correctly. Do you believe… do we need any kind of official request to submit to get instructors' emails and reports?

Kline Boudreau: We are saving this thread, right, from the webinar, we'll have it in Zoom, so all, no need to do anything else, Elena. We have an existing ticket, I can tag you to it, so that means, we can get you an alert out once, once that's supported.

YuJa Marketing: Claire Wilkinson, is there… is the Panama video capture player an additional expense? We have Panorama and YuJa Video, but it doesn't seem like I can pull up any reporting through the dashboard on Panorama.

Kline Boudreau: Okay, panorama and YouTube video. I may need to know a little bit more, because we have packages when it comes to, the video compliance player. We offer… we do offer a series of credits, I believe… I can double-check with your account manager, but typically the way we do it, we'll just give you a limited amount of credits so you can try it, see how it works. generate enhanced audio descriptions, through the platform right here, if you just add your… if you just upload your video and add your link. Once you get beyond those kind of introductory credits, though, there is typically a cost associated with it. Again, I primarily just work on the product side, I don't handle They don't… they don't let me touch the money. So, I… I'll follow up with the… the account manager offline.

YuJa Marketing: Okay, Ada has provided a different question, so… Sorry, my question was unclear. So only a variety of video file types are remediated. I thought I heard PDFs. Our current Blackboard accessibility does PDFs and images.

Kline Boudreau: Okay, yeah, we do, support remediation of, PDFs, absolutely, so, like this one, for instance. I have inline intermediation for, this PDF and all the issues being found, and I can go by way of the autopilot, like we kind of touched on earlier. There's also a lot… you have a lot of customization and control over how you remediate the document, if you're… if you're not necessarily using autopilot. You have inline remediation right here, where you can kind of… with a fine-tooth comb, comb through all of the issues that we're finding, make the remediations manually. When it comes to Images, like you mentioned, we also have an AI component built in there, so we'll read the image and allow you to auto-generate an alt description if it's missing, like it is the case with me. So Pdfs are absolutely supported, and in addition to that, if you're using Ally in conjunction with, like Acrobat, and it's too time-consuming to kind of jump between the two. Like, if the PDF is just structurally off, the headings are off. You have more than 6 headings, and it's getting flagged. instead of jumping back and forth between Adobe and Ally, in Panorama, you also have a structural remediation tool. So, similar to what you're doing with Adobe. You can open up the documents tag tree, move headings around, change headings. If you want to consolidate elements, we have that functionality built into the structural remediation tool as well.

YuJa Marketing: Thank you, Kline. Now, before you all go, and I want to thank you all for attending today's Title II webinar. We are always looking for ways to bring you better content. So, you'll be receiving a survey asking, what would you like us to talk about next? We're also hosting a thought leadership series in parallel to our regular webinars, where we talk to industry experts, such as yourself, across many different fields on topics that are relevant to education. artificial intelligence, and accessibility. So if you'd like to be featured in one of these talks, reach out to us at experts at YuJ.com to get the process started. Thank you again for tuning in, and… We'll see you next time. Thank you, Kline.

Kline Boudreau: Thank you. Thanks, everyone.

YuJa Marketing: Take care.