Onboarding

A Streamlined Approach to Onboarding Your Team

YuJa offers customized and flexible onboarding and unlimited training, along with ongoing 24/7 total user support.

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Onboarding

Onboarding and Training

Customized and Flexible Onboarding and Training Programs

Meet your dedicated Customer Success Manager
Your implementation will be staffed with one or more dedicated Customer Success Managers who oversee and manage the entire onboarding and training process.

A vector illustration of a businesswoman multitasking on a laptop and phone. Attend your kick-off meeting
We will coordinate a meeting with your key stakeholders to introduce the product, review your organization’s goals and establish a customized plan of action. This includes any data migration and integration with your existing systems.

Configure the product look and feel
Your Customer Success Manager will work with you to configure your Platform instance to match your organization’s branding and configuration preferences.

A businessman confidently walks on a road, surrounded by flags. Commence integration process with existing systems
Throughout the process, our experienced Customer Success Manager will coordinate with the Professional Services team to advise you and integrate YuJa with your existing systems, such as your Learning Management System (LMS) and Single Sign-On (SSO).

A professional woman showing confidence. Commence data migration process
Whether you have an existing solution or your organization is starting fresh, we will work with you to develop a customized data-migration and transition plan for your existing assets.

Sign off on implementation plan
With the integration, data migration, and implementation behind us, we will focus on continued product training and launch support.

Launch Your Platform
Your Customer Success Manager will make suggestions to ensure that your staff are fully trained to roll out your new platform. Getting early visibility and user adoption is key to long-term success.

Onboarding and Training

Customer Success Program

Customized Customer Success and Training Program Included

With YuJa, you’ll have a dedicated Customer Success Manager that understands your challenges and unique goals. Whether you’re working on increasing adoption, connecting internal systems, or migrating existing new assets, we’re constantly working to ensure you’re making the most of your project initiatives.

Improve User Adoption

We work with you to grow user adoption and ensure the success of your initiative.

Refresher Training

Our team will continue to be involved with quarterly checkpoint calls and refresher training.

Perform Regular Health Checks

Our team will review usage and provide suggestions for improved customer experience.

Customer Success Program
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YuJa + Verbit: Enhancing Video Accessibility at Scale

YuJa + Verbit: Enhancing Video Accessibility at Scale
YuJa enables higher education institutions to upload, create, and share content seamlessly with users. YuJa’s suite of ed-tech products is used by more than 600 enterprise customers, including prestigious institutions like Princeton University and Stanford...
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