Training

24/7 Total User Support & Unlimited Training

We are committed to your success, every step of the way

Committed to your success, every step of the way
Support that is always there for you

Support

Support That’s Always There for You, 24/7

Our product support and solutions team is available 24/7. Whatever time zone or location you happen to be in, there’s always a friendly and extremely knowledgeable YuJa expert to help you with a response to your query. Just send your question to support@yuja.com or call us toll-free.

Onboarding and Training

Onboarding and Training

Meet your dedicated Customer Success Manager
Your implementation will be staffed with one or more dedicated Customer Success Managers who oversee and manage the entire onboarding and training process.

Configure look and feel Attend your kick-off meeting
We’ll co-ordinate a meeting with your key stakeholders to introduce the product, review your organization’s goals and establish a customized plan-of-action. This includes any data migration and integration with your existing systems.

Configure the product look and feel
Your Customer Success Manager will work with you to configure your Platform instance to match your Organization’s branding and configuration preferences.

   Customer Success Program Commence integration process with existing systems
Throughout the process, our experienced Customer Success Manager will coordinate with Professional Services team to advise and integrate with your existing systems such as your Learning Management System (LMS) and Single Sign On (SSO).

Onboarding & Training Commence data migration proces
Whether you have an existing solution or your Organization is starting fresh, we will work with you to develop a customized data migration and transition plan of your existing assets.

Sign off on implementation plan
With the integration, data migration and implementation behind us, we now focus on continued product training and launch support.

Launch your platform

Your Customer Success Manager will make suggestions to ensure that your staff are fully train to make a big splash when you roll-out your new platform. Getting early visibility and user adoption is key to long-term success and we want to ensure your Organization has the techniques to make it happen.

Customer Success Program

With YuJa, you’ll have a dedicated Customer Success Manager that understands your challenges and unique goals. Whether you’re working on increasing adoption, connecting internal systems or migrating existing new assets, we’re constantly working to ensure you’re making the most of your project initiatives.

Improve User Adoption

We work with you to grow adoption and ensure the success of your initiative.

Refresher Training

Our team will continues to be involved with quarterly checkpoint calls, refresher training, and updates on new product capabilities.

Provide Industry Best Practices

We’re experts on all things Ed-Tech and we continue to advise stakeholders on industry best practices.

Perform Regular Health Checks

Our team will review usage, provide suggestions for improved customer experience and ensure that everything is running smoothly.

Join the Hundreds of Organizations Deploying High-Impact Learning Solutions